Claims
Our Claims professionals work to aggressively manage all their cases to affect a timely and rapid conclusion of all claims. They strive to live up to their Core Ideology of:
- Providing service to all customers, anticipating their need for communication, results, and action.
- Exceeding all expectations.
Dallas Claim Office
877.207.3119
P.O. Box 650767
Dallas, TX 75265-0767
Portland Claim Office
888.291.8290
After Hours
866.272.9267
Fax: 877.207.3961
To Report A Workers' Compensation Claim:
Phone: 866-272-9267
Fax: 877-669-9140 or 775-908-3724
E-mail: AmTrustclaims@qrm-inc.com
To Report A Non-Workers' Compensation Claim:
Phone: 877-207-3119
Fax: 877-207-3961
E-mail: UBIClaimsReporting@amtrustgroup.com
After-hour or Alternative 24 hour Claim Reporting:
Phone: 866-272-9267
Fax: 877-669-9140 or 775-908-3724
E-mail: AmTrustclaims@qrm-inc.com
Click on a link below for further information:
Lynx Customer Service: 800.265.0518
PREFERRED ONE SOURCE AUTO REPAIR
For eligible claimants, our Preferred One Source Repair Program streamlines claims handling for automobile repairs through quality, authorized collision repair facilities across the country. Communicating claims information electronically, UBI and participating shops expedite the process – there is no need to obtain multiple estimates or wait for an appraiser to inspect the vehicle.
While you have the freedom of choice to select any repair facility, after you have reported your loss to UBI, our repair programs give you the option of taking your vehicle directly to a Preferred One Source repair facility at a time convenient to you.
What types of claims qualify for the program?
Collision, comprehensive and property claims involving first-party losses with confirmed coverage or third-party losses with clear, adverse liability and confirmed coverage.
What types of vehicles qualify for the program?
Cars, light trucks, vans, SUVs and pickups. Box trucks, tractor-trailers, dump trucks and heavy equipment – along with total loss vehicles and glass – claim-only losses don't qualify for the program.